Because each order is custom-made directly from our factory, please allow 5–10 business days for processing before shipping.

Processing: 5–10 business days (custom preparation & quality check)

Standard shipping (U.S.): 3–5 business days

International shipping: 5–10 business days

You’ll receive a tracking number as soon as your order ships.

we are committed to providing valuable digital resources designed to help our customers succeed. Because our products are delivered electronically and provide immediate access to proprietary information, all sales are final.

Digital Products Covered by This Policy

This policy applies to, but is not limited to:

State Board Exam Preparation App

Vendor Lists

Downloadable Guides and PDFs

Digital Courses and Training Materials

Any other digital products offered through our website or platform

No Refunds

Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations once access has been granted or the product has been delivered.

By completing your purchase, you acknowledge and agree that:

You are purchasing a digital product.

Access to the product is provided immediately or shortly after payment.

The information contained within the product is proprietary and cannot be returned.

All sales are final.

Technical Support

If you experience difficulty accessing your purchased product, please contact us at [Your Email Address] within 7 daysof purchase. We will make reasonable efforts to resolve any verified technical issues preventing access to the product.

Examples of technical issues include:

Inability to log into the app due to system error;

Failure to receive download links;

Product files that are corrupted or inaccessible.

Technical support does not include:

User error;

Lack of compatibility with unsupported devices;

Failure to review product descriptions prior to purchase;

Dissatisfaction based on personal expectations or outcomes.

Educational Disclaimer

Our State Board Exam Preparation App is intended to provide educational support and study assistance. We do not guarantee that any user will pass their state board examination. Individual results depend on many factors, including study habits, preparation time, and testing performance.

Any testimonials or success stories shared by past customers represent individual experiences and are not guarantees of future results.

Vendor List Disclaimer

Our vendor lists are compiled based on information believed to be reliable at the time of publication. However, suppliers may change their pricing, policies, inventory, or business operations without notice. We do not guarantee the performance, availability, or suitability of any third-party vendor.

Chargebacks and Payment Disputes

Customers who initiate a payment dispute or chargeback despite receiving access to the purchased digital product may have their access revoked pending the outcome of the investigation.

We maintain records of:

Purchase confirmations;

Login activity and access history;

Product delivery confirmations;

Communications regarding customer support requests.

These records may be submitted as evidence to payment processors, including Stripe, in response to disputes.

Contact Information

If you have questions regarding this policy or need assistance accessing your purchase, please contact us

Raw hair means the hair has not been treated, colored, or steam-textured. It’s cut directly from the donor, washed, wefted, and that’s it — no filler fibers or silicone coatings. Each bundle comes in its natural pattern (straight, wavy, or curly), so textures may slightly vary — that’s the beauty of authenticity.

We love working with confident Dolls who embody our brand!
DM @divinedollco_ on Instagram with your portfolio and social links.